Award in Mediation Skills

Mediation can be described as a process which leads to the resolution of a dispute through the agreement of the parties with the assistance of a neutral third party, but without the involvement of a judge or arbitrator. It provides for a peaceful resolution and pragmatic solutions. It is a cheaper and speedier alternative to litigation, indeed to arbitration, which are both confrontational.

Some advantages of mediation are:

  • it is ‘user-friendly’, speedier and less expensive than other dispute resolution procedures;
  • it enables parties to look to interests rather than rights;
  •  it can produce flexible and imaginative settlement agreements;
  •  the final outcome is determined by the parties themselves;
  •  the whole process takes place on a confidential and ‘without prejudice basis’;
  • it enables parties to continue, indeed strengthen, commercial relationships after dispute resolution, avoiding bitterness and division;
  • it mitigates the entrenched litigation culture and educates potential litigants;
  • any litigation or arbitration in relation to the dispute may be commenced or continued, notwithstanding the mediation.”

Mediation is a structured, interactive process where an impartial third party assists disputing parties in resolving conflict through the use of specialised communication and negotiation techniques.



  • Introduction to mediation
  • The Mediation Act and other legislation
  • Advantages of mediation 
  • Moving from position to interest
  • Mediator’s attributes 
  • Organisational skills and techniques 
  • Communication in mediation
  • Reality testing and body language 
  • Framework for effective mediation
  • Values and ethics in mediation 
  • Role and function of mediator 
  • The functions of the parties 
  • Cross border mediation 
  • Conclusion phase and mediation agreement

By the end of this course students will have acquired the responsibility and autonomy to:

  • Carry out good practice using key principles of Mediation
  • Ensure fitness for purpose, knowing when to seek support for more complex issues
  • Moderate negotiations and achieve most tasks using own judgement
  • Condition the partners by coping with complex situations through deliberate analysis and planning
  • Manage actions at least partly in terms of long term goals
  • Take responsibility for his own work
  • Work within legal and professional guidelines and limits of personal capacity 
  • Respect the needs and individuality of participants 
  • Act with integrity and fairness 
  • Use effective skills and interventions to produce an appropriate and agreed outcome statement.

Course Details

This course will commence on Thursday 3rd March 2022.

Duration:  20 hours (7 sessions of 2 hours & 2 sessions of 3 hours) – Every Thursday

Award in Mediation Skills

Thursday 3rd March 2022
  • MIM Members: €900