Given through a pre-recorded 8-hour session.

Course consists of the following 4 sessions, presently done via 4 by 2-hour pre-recorded sessions.

Sessions can also be taken individually.

Performance management

• VMOST: vision, mission, objectives, strategy tactics.
• Setting goals – SMART goals
• Critical Success Factors (CSF)
• Key performance indicators (KPIs)
• Organisational Configurations (Mintzberg)
• Total quality management

Organisational analysis

• External analysis – PESTEL
• Internal analysis – McKinsey’s 7s Model
• Bringing it all together – SWOT
• Stakeholders’ analysis and management roles
• Organisational strategy – Michael Porter’s 5 forces

Leadership styles and skills

• Leadership Styles
  • Autocratic
  • Democratic
  • Micromanagement
  • Laisser-faire
  • Charismatic
  • Adaptive (Heifetz and Linsky theory)
  • Theory X and Theory Y – Douglas McGregor
• Leadership Skills
  • Communication skills
  • Conflict management skills
  • Active listening skills
  • Emotional intelligence
  • Questioning Techniques

Setting a future direction

• Forming a successful team – Bruce Tuckman
• Motivating your team members
  • Maslow’s hierarchy of needs
  • Hertzberg’s two-factor theory
  • Daniel Pink’s Autonomy, Mastery, Purpose Framework
• Change management – PDCA
• Staff appraisals

Price

Normal Price per Session: €65 for MIM Members and €75 for non-members

Normal Price for all 4 Sessions: €250 for MIM Members and €270 for non-members