Given through a pre-recorded 8-hour session.
Course consists of the following 4 sessions, presently done via 4 by 2-hour pre-recorded sessions.
Sessions can also be taken individually.
Performance management
- VMOST: vision, mission, objectives, strategy tactics.
- Setting goals – SMART goals
- Critical Success Factors (CSF)
- Key performance indicators (KPIs)
- Organisational Configurations (Mintzberg)
- Total quality management
Organisational analysis
- External analysis – PESTEL
- Internal analysis – McKinsey’s 7s Model
- Bringing it all together – SWOT
- Stakeholders’ analysis and management roles
- Organisational strategy – Michael Porter’s 5 forces
Leadership styles and skills
- Leadership Styles
- Autocratic
- Democratic
- Micromanagement
- Laisser-faire
- Charismatic
- Adaptive (Heifetz and Linsky theory)
- Theory X and Theory Y – Douglas McGregor
- Leadership Skills
- Communication skills
- Conflict management skills
- Active listening skills
- Emotional intelligence
- Questioning Techniques
Setting a future direction
- Forming a successful team – Bruce Tuckman
- Motivating your team members
- Maslow’s hierarchy of needs
- Hertzberg’s two-factor theory
- Daniel Pink’s Autonomy, Mastery, Purpose Framework
- Change management – PDCA
- Staff appraisals
Price
Normal Price per Session: €65 for MIM Members and €75 for non-members
Normal Price for all 4 Sessions: €250 for MIM Members and €270 for non-members