The most important asset that an organisation has is surely its workforce. It’s a highly trained workforce that drives an organisation to success. A high performing workforce is what turns companies into market leaders. Unlike most other assets, such as equipment and intellectual property, a highly competent workforce is hard for competitors to copy.
Interpersonal skills are skills that we use on a daily basis when we communicate and interact with other people, both individually and in groups. These skills include a wide variety of skills such as communication, listening and questioning skills. In our multicultural workplace environment, we must not underestimate the importance of body language and the effect that this has on how our communication is perceived and understood by others. Another crucial element of interpersonal skills is emotional intelligence and how this affects our relationships with our colleagues.
These skills and others will be explored in this two-hour session. By the end of the session, participants will have gained a deeper understanding of the skills outlined above and will be able to manage conflict arising from lack of interpersonal skills.
Persuasion through body language
Negotiate for better outcomes
Conflict management for peaceful and respectful relationships
Effective decision making