Every successful organisation plots carefully its objectives and its preferred strategy to achieve them. However, as these objectives transcend down the various organisational structures, they may inadvertently change in form and meaning, ending up becoming a pile of concepts and ideas that are hard to understand and even harder to translate into action. To avoid such situations, organisations need to ensure that their objectives follow the SMART criteria, which defines them clearly and makes them attainable within a certain timeframe. After all, setting SMART objectives is the first step in turning the invisible into the visible.
This course will be delivered over a two -hour session. During this session, we will discuss the different types of staff performance appraisals and SMART goals, which are a critical component of the appraisal model. Participants will discover why goals need to be SMART and how they can turn their goals into SMART objectives. They will also be given the opportunity to draw up their own goals using the SMART framework. Attendees will also learn about the importance of continuous staff feedback and how feedback underpins operational improvement and staff motivation.